1. Limitation of liability

Reliatech is not liable for indirect, incidental, special, or consequential damages arising from use of this website, including loss of data, profits, business interruption, or reliance on general website information.

Project-specific responsibilities, acceptance criteria, service levels, and remedies are defined in the relevant written agreement.

2. Project scope and usage

Reliatech work is delivered according to agreed scope, milestones, technical requirements, and client approvals. Any new feature, integration, environment, platform, or business rule may require a revised scope and timeline.

Clients are responsible for providing accurate requirements, timely feedback, lawful content, required third-party access, and approvals needed for delivery.

3. Ownership and intellectual property

Ownership of custom deliverables, source code, documentation, designs, credentials, licenses, and third-party assets is handled according to the signed agreement for each project.

Reliatech may retain ownership of pre-existing tools, internal libraries, reusable methods, know-how, and generic technical approaches that are not unique client deliverables.

Access credentials, source repositories, hosting accounts, and production environments must be handled securely by all parties.

4. Refund and cancellation policy

Refunds, cancellations, credits, and milestone adjustments depend on the signed proposal or service agreement. Completed discovery, design, development, deployment, support, and third-party costs are generally not refundable unless the agreement states otherwise.

5. Compatibility and third-party services

Software systems often depend on browsers, devices, operating systems, APIs, payment gateways, SMS or email services, cloud platforms, and other third-party providers. Reliatech cannot control external provider outages, policy changes, pricing changes, or API changes.

6. Account termination and suspension

Reliatech may suspend access to a hosted service, support channel, or project environment when required to protect security, prevent abuse, respond to non-payment, or comply with legal obligations.

• Unauthorized access, credential sharing, or attempted system misuse
• Abusive, defamatory, or malicious behavior toward Reliatech staff or partners
• Unlawful content, fraud, spam, piracy, or security abuse
• Use that creates material risk for other users, systems, or infrastructure
• Failure to meet payment or contractual obligations

7. Privacy policy

Reliatech uses submitted information to respond to enquiries, plan projects, deliver services, provide support, manage billing, protect systems, and meet legal obligations.

• Project enquiry and contact management
• Proposal, delivery, and support communication
• Billing, account, and service administration
• Security monitoring and abuse prevention
• Legal and regulatory compliance where applicable

By using Reliatech services, you consent to data handling described in our Privacy Policy.