Project billing and refund guidelines

Reliatech delivers custom software projects, integrations, dashboards, mobile apps, and support services. Billing, milestones, acceptance criteria, and cancellation terms are defined in each signed proposal or service agreement.

Before a project starts

If a project has not started and no discovery, design, development, licensing, hosting, or third-party cost has been incurred, refund eligibility can be reviewed based on the agreed scope and payment terms.

When a refund may be considered

Refund eligibility depends on the signed agreement and may apply when

• A duplicate or incorrect payment was made.
• A paid project stage has not started and no related cost has been incurred.
• A specific refundable deposit or cancellation term is included in the signed proposal.
• A billing error is confirmed by both parties.

How to request a refund

Follow these steps so the request can be reviewed clearly

1. 1

   Contact the Reliatech team with your agreement details.

   Share the project name, proposal reference, payment date, and a short explanation so our team can review the request against the agreed scope.

2. 2

   We review delivered work and incurred costs.

   Reliatech checks completed milestones, approved deliverables, third-party costs, hosting setup, and any active support work before responding.

3. 3

   A written response is provided.

   If a refund, credit, revised milestone, or cancellation step applies, we will confirm it in writing with the expected processing timeline.

Approved refunds are normally issued to the original payment method unless another method is agreed in writing.

Non-refundable situations

Custom software work commonly includes non-refundable effort and external costs, including but not limited to

• Completed discovery, design, development, testing, deployment, or support milestones.
• Approved deliverables, source work, prototypes, documents, or production configurations.
• Domain, hosting, cloud, subscription, gateway, SMS, email, API, licensing, or other third-party costs.

Refund processing time

When a refund is approved in writing, processing time depends on the payment method, bank, and any third-party payment provider involved.

We appreciate your feedback

If a concern appears during delivery, contact us early. Clear feedback helps the team adjust scope, priorities, or support before the issue becomes a cancellation request.